Refund policy

Damaged or Defective Product(s) and Exchange & Refund Policy

  1. Subject to any specific warranties we offer in relation to particular products, or those which are implied by law, we do not offer any warranty or guarantee on our Product(s)
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  2. You should inspect the Product(s) when you receive it for defects or damage. If you find a defect or damage you must inform us immediately and return the Product(s) together with its original invoice to our shop at your own costs within [five (5)] calendar days from your receipt of the Product(s) from delivery. If the Product(s) was found to be damaged prior to delivered to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) (where at our absolute discretion we view as reasonable to do so and at no charge to you), provided that you have not worn or used and damaged the Product(s). Any delivery charges for the delivery of the repaired or replaced Product(s) shall be borne entirely by you. Unless as otherwise specified herein, we do not accept return of Product(s) for refund in any circumstances. Unless as otherwise agreed by us, we will only accept application for return and exchange of Product(s) by you (as the person named in the Order and our sale invoice of the Order) only.
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  3. Subject to provisions contained herein and to the extent as permitted under the applicable law, we are only liable to you for losses which you suffer as a result of a breach of these Terms of Sale by us. Provided you have paid us the full purchase price of your Order of Product(s), our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to the purchase price of the Product(s) you purchased for the applicable Order. For the avoidance of doubt, we are not responsible for any indirect losses or foreseeable losses, including but not limited to any loss of income or revenue, loss of business, loss of profits or contracts, or loss of anticipated savings
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  4. We are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

You can always contact us with any questions at tayma@taymajewellery.com.